Describe your company in some sentences.
Kerr & Watson was co-founded in 2023. We offer a service we want to be, and we can encourage people to recommend their friends and family without having to be uncertain whether they will be subject to our best abilities.
It needs to be clear that we have the best interests of our core customers and that our time is spent removing as much stress as possible from the process.
Customer recommendations and five-star Google reviews are important to us and we should not get them unless we provide services that reflect them.
What prompted you to become an agent?
I wasn’t sure what I wanted to do before. I was customer service at the time, working as a lifeguard and behind the bar.
Because of my interest in investing, financial advice has always attracted me. However, without relevant experience or degree, I feel like I have to make initial efforts to take it seriously.
If many companies do this
Mortgage advice is the gateway to the industry, so I took a CEMAP course. A month later, I was eligible to find a job.
The local company owner provided me with the role of a student mortgage consultant. As time goes by, the appeal from mortgage to investment drops, I find something I love – and the ability keeps growing over time.
What plans do you have for the company’s future?
Despite our progress, we still feel like we are looking for the feet for two and a half years.
As time goes by, Dan [Watson, co-founder and fellow director,] I plan to move forward myself from my own advice, allowing the team to do so, while we oversee them to ensure that standards remain high and that the staff are progressing.
Some brokers can’t type a mortgage application, I don’t recommend being one of them
This will allow us to continue to build relationships in future businesses, but faster.
We have some good relationships, but a day of work takes a lot of time. With this return, we see a lot of room for continued growth.
What can lenders do to improve the life of their brokers?
Communicate better with brokers. This is very welcome and can save a lot of time when the underwriter is ready to call the broker after the lawsuit, introduce himself and ask related questions.
Customer recommendations and five-star Google reviews are important to us and we should not get them unless we provide services that reflect them.
Brokers and clients want to offer mortgages quickly, and I think underwriters want them to stand out from the table, too. Some people hide behind the portal, ask for pieces of stuff and ask some questions.
It’s the music in our ears when an underwriter calls and says, “I have some questions and then we can try to make an offer.
What advice do you have for a broker who is just starting out?
Used for the first few years, trying to absorb everything and knowing that “slow and stable” eventually won the game.
We provide the services we want to do
While it may immediately put all efforts on the sales side of things, take the time to understand compliance, administrators and lenders’ systems rather than just focusing on numbers.
And, don’t delegate until you have the ability. Some brokers can’t type in mortgage applications, and I don’t recommend being one of them.
How does the industry encourage new brokers to intake?
If many companies do this, more content on social media platforms may attract more potential talent.
When an underwriter calls and says, “I have some questions and then we can try to make an offer, this is the music in our ears.
In general, the content seems to be about the services they can provide to their customers, the problems they face and how to solve them. If the company shows the average day look in the office (with lenders, clients, etc.) and emphasizes the opportunity for trainees to enter, learn and qualify – leading to career stability and with relatively low entry barriers – I think this would be effective.
If you want your company to be highlighted by a broker, please email Mortgage Strategy Reporter Becky Bellamy: becky.bellamy@emap.com
This article introduces the July/August 2025 version Mortgage Strategy.
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