Chatbots that capture user input in real time are now under scrutiny for the same privacy laws that prompted lawsuits over pixel tracking and behavioral analytics tools. wilson told insurance business Claims are being filed under GDPR (European Union law General Data Protection Regulation), CCPA (California Consumer Privacy Act) and BIPA (Biometric Information Privacy Act) for keeping conversation logs without user consent, recording communications without disclosure, and sharing confidential chat data with third-party artificial intelligence providers.
