This post is part of a series sponsored by expert insurers.
Southern Insurance Underwriters (SIU) process a large number of emails every day – from submissions and approvals to cancellations and quote requests. For a long time, these emails have been manually classified by the team one by one. It works, but it’s slow, repetitive, and it’s a waste of everyone’s time.
That’s why SIU decided to introduce an expert’s AI Gatekeewing solution – Expert Inbox – a tool that helps automate email intake and work to the right people faster. result? Exceed Save 1,000 hours per year and an important step in how their business operates.
What’s the problem?
Like many MGAs and wholesalers, SIU is handling shared inboxes full of important messages. Every email must be read, classified and forwarded to the right person. It is not uncommon for emails to be missed, delayed or processed more than once. All manual work takes time to get rid of high-value tasks such as underwriting and response to brokers.
What did they do?
SIU cooperates with experts to implement Expert Inbox – A smart tool that automatically manages email intake (i.e., AI Gatekeeping). Instead of relying on people to categorize everything, AI reads each message and does the heavy lifting:
- It figures out what type of email it is – submit, endorse, cancel or otherwise
- It proposes key details such as policy number, name and date
- It immediately sends emails to the right people or team
- It marks duplicates, so no processing is done twice
- It helps ensure that emergency messages (such as new submissions) are processed immediately
What happened next?
As AI is classified, SIU saves 1,000 hours per year In the past, it was only used to manage inboxes. Tasks are processed faster, brokers are responding faster, and underwriters have more time to do what they do best.
Better yet – this is just the first step. SIU is now working to add more automation to help with references, repairs and other business areas.
If your team spends too much time classifying emailswe can help you change this.
Contact us now or visit ExpertSured.com for more information.
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